A Service Manager is a primary IT function within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for a service.

ITSM tools are often marketed as ITSM suites, which support a whole set of ITSM processes. At their core is usually a workflow management system for handling incidents, service requests, problems and changes. They usually also include a tool for a configuration management database. The ability of these suites to enable easy linking between incident, service request, problem and change records with each other and with records of configuration items from the CMDB, can be a great advantage. ITSM tools are also commonly referred to as ITIL tools. More than 100 tools are self-proclaimed ITSM or ITIL tools

 ITAM

The International Association of Information Technology Asset Managers (IAITAM), answers the question, “what is IT Asset Management?” by defining ITAM as, “a set of business practices that incorporates IT assets across the business units within the organization.”

ITAM includes a review of current software and hardware used, ensures licensing compliance, and tracks how IT assets are being used as well as where upgrades may be required. An ITAM audit may save you money by identifying software for which you are over licensed or an IT asset you are spending money on, but no longer using.

We help customer with a world class product call Ivanti ITSM and ITAM which brings in the capabilities to fulfill these needs.